Refund policy

Last Updated: August 1, 2026

Welcome to Venkador. We want you to shop with confidence, knowing that your satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, refunds, and damaged or incorrect items are handled when you purchase products through our website.

Please read this policy carefully before placing an order. By purchasing from Venkador, you acknowledge and agree to the terms outlined below.

Our Return Promise

We understand that sometimes a product may not meet your expectations or you may need a different size. If this happens, we're here to help.

Eligible items may be returned within 30 calendar days from the date your order is delivered, provided they meet the conditions listed in this policy.

Our goal is to make the return process as simple, transparent, and fair as possible.

Return Eligibility

To qualify for a return, your item must meet all of the following requirements:

  • Returned within 30 days of delivery.

  • Unused and unworn.

  • Unwashed and free from odors, stains, pet hair, or signs of wear.

  • Original tags and labels remain attached.

  • Returned in the original packaging whenever possible.

  • In the same condition as received.

  • Accompanied by proof of purchase or your order confirmation.

Items returned without meeting these conditions may not qualify for a refund.

Items That Cannot Be Returned

For hygiene, safety, or legal reasons, certain products cannot be returned, including:

  • Products that have been worn or used.

  • Washed garments.

  • Items with removed tags.

  • Customized or personalized products.

  • Gift cards.

  • Clearance or final sale products (unless faulty).

  • Products damaged due to misuse, accidents, or improper care.

How to Request a Return

If you'd like to return an item, please contact our customer support team before sending your package.

Please include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

  • Photos (if the product is damaged or incorrect)

Our support team will review your request and provide detailed return instructions, including the return address if your request is approved.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping

Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking information and insurance, as Venkador cannot be responsible for returned parcels that are lost or damaged during transit.

Original shipping charges are generally non-refundable unless required by applicable law.

Inspection Process

Once your returned item arrives at our facility, it will be inspected to verify that it meets our return requirements.

Inspection generally takes 2–5 business days after the package is received.

If additional information is required, our customer support team will contact you.

Refunds

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Depending on your payment provider, refunds typically appear within 5–10 business days after approval.

Please note that financial institutions may require additional processing time beyond our control.

You will receive an email notification once your refund has been issued.

Partial Refunds

In certain situations, only a partial refund may be granted.

Examples include:

  • Items showing signs of use.

  • Products returned with missing accessories.

  • Missing original packaging.

  • Products not returned in their original condition for reasons not caused by our error.

Each case is evaluated individually.

Exchanges

If you need a different size or have received a defective or incorrect item, please contact us.

Where inventory is available, we will gladly assist with an exchange.

If the requested replacement is unavailable, we may offer:

  • A refund

  • Store credit (where applicable)

  • An alternative product of similar value

Damaged, Defective or Incorrect Items

We carefully inspect all orders before shipment. However, if your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package

  • A brief explanation of the issue

Once verified, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  • Verify your shipping address.

  • Check with household members or neighbors.

  • Contact your local delivery carrier.

If you still cannot locate your package, contact us and we will work with the carrier to investigate the shipment.

Order Cancellations

Orders may be cancelled before they enter processing or shipment.

Once an order has been prepared for dispatch or shipped, cancellation may no longer be possible.

If your order cannot be cancelled, you may request a return after delivery in accordance with this policy.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted, please contact us immediately.

If your order has not yet shipped, we will do our best to update the address.

Venkador cannot guarantee address changes after an order has entered fulfillment.

Refused Deliveries

If a package is refused or cannot be delivered due to an incorrect address or failure to receive the shipment, additional shipping or handling charges may be deducted from any eligible refund.

Fraud Prevention

To protect our customers and our business, Venkador reserves the right to refuse returns or refunds where fraudulent activity, abuse of our return policy, or suspicious purchasing behavior is identified.

European Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any statutory rights available to consumers under applicable French or European Union consumer protection laws.

Where mandatory consumer rights provide greater protection than this policy, those legal rights will apply.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Venkador

Business Address
173 Rue de Courcelles
75017 Paris
France

Customer Support
+33 7 73 53 32 63

Email
support@venkador.com

🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)