Track Your Order

At Venkador, we understand how exciting it is to receive your order. That's why we make it easy for you to stay informed every step of the way. Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking number, allowing you to monitor your package from dispatch to delivery.

We work with trusted shipping partners to ensure your order is delivered safely and as quickly as possible.

How to Track Your Order

Tracking your order is simple:

Locate the shipping confirmation email sent to the email address used for your purchase.
Find your tracking number included in the email.
Enter your tracking number in the tracking form on this page.
View the latest updates on your shipment, including its current location and estimated delivery progress.

If your tracking information has just been issued, please allow 24–48 hours for the carrier to update the shipment status.

Order Processing

All orders are typically processed within 1–2 business days (Monday–Friday) after payment has been successfully confirmed.

During busy periods, holidays, or promotional events, processing times may take slightly longer.

Once your order has been dispatched, you will automatically receive your tracking information via email.

Estimated Delivery Times

France

2–5 Business Days

European Union

4–8 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier operations, or public holidays.

Haven't Received Your Tracking Email?

If you haven't received your shipping confirmation email, please check:

Your Spam or Junk folder
Your Promotions folder (for Gmail users)
That you entered the correct email address during checkout

If you still cannot find your tracking information, our customer support team will be happy to assist you.

Tracking Shows No Updates

If your tracking number displays "Pending" or no movement, don't worry.

Shipping carriers often require 24–48 hours after collection before the first tracking update appears.

If there has been no update after 72 hours, please contact us so we can investigate with the shipping carrier.

Delivered but Not Received?

If your tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:

Check around your delivery address.
Ask family members or neighbors if they accepted the package.
Contact your local delivery carrier.
Allow a few additional hours, as some carriers mark packages as delivered shortly before final delivery.

If you still cannot locate your package, please contact our support team and we will gladly assist you.