Frequently Asked Questions (FAQs)
Welcome to the Venkador Help Center. Below you'll find answers to some of our most frequently asked questions. If you can't find the information you're looking for, our customer support team is always happy to help.
1. Where is Venkador located?
Venkador is based in Vitry-sur-Seine, France, and proudly serves customers across France and selected European countries.
2. How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times are:
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France: 2–5 Business Days
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European Union: 4–8 Business Days
Delivery times may vary during holidays or peak shopping seasons.
3. Do you provide tracking information?
Yes. Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number so you can monitor your delivery.
4. Can I cancel my order?
Yes, orders can usually be cancelled before they enter processing or shipment.
If your order has already been dispatched, you may request a return after delivery according to our Return & Refund Policy.
5. What is your return policy?
We offer a 30-day return policy for eligible items.
Returned products must be:
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Unused
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Unworn
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Unwashed
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In their original condition
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With original tags attached
Please visit our Return & Refund Policy for complete details.
6. When will I receive my refund?
After we receive and inspect your returned item, approved refunds are typically issued within 5–10 business days to your original payment method.
Processing times may vary depending on your bank or payment provider.
7. What payment methods do you accept?
We accept secure payment methods available at checkout, including:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Shop Pay
All transactions are encrypted and processed securely.
8. Is shopping on your website secure?
Absolutely.
Our website uses SSL encryption and trusted payment providers to protect your personal and payment information.
9. Can I change my shipping address after placing an order?
If your order has not yet entered processing, we will do our best to update your shipping address.
Please contact us as soon as possible after placing your order.
10. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include:
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Your order number
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Photos of the product
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Photos of the packaging
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A brief description of the issue
We'll review your request and arrange a replacement, exchange, or refund where appropriate.
11. Do you ship outside France?
Yes. We currently ship throughout France and to selected European countries.
Available shipping destinations are shown during checkout.
12. Can I exchange my hoodie for another size?
Yes.
If your preferred size is available, we'll be happy to assist with an exchange.
Please contact our customer support team before returning your item.
13. What if my package is delayed?
While most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to weather, public holidays, customs processing, or carrier issues.
If your package appears delayed, please contact us and we'll be happy to assist.
14. Will I receive an order confirmation?
Yes.
Immediately after placing your order, you'll receive an email confirming that we've received your order.
A second email containing your tracking information will be sent once your order has been shipped.
15. How can I contact Venkador?
Our customer support team is available during business hours.
Venkador
Business Address
173 Rue de Courcelles
75017 Paris
France
Customer Support
+33 7 73 53 32 63
Email
support@venkador.com
🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)
We aim to respond to all customer inquiries within 24 business hours.