Payment Policy

Payment Policy

Last Updated: August 1, 2026

Welcome to Venkador. We are committed to providing a secure, transparent, and convenient payment experience for all of our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect during checkout.

By placing an order through our website, you agree to the terms outlined in this Payment Policy.

Secure Payments

Your security is extremely important to us.

All payments made on the Venkador website are protected using SSL (Secure Socket Layer) encryption, helping to ensure that your personal and payment information remains secure during transmission.

We work only with trusted payment service providers that comply with internationally recognized payment security standards.

Accepted Payment Methods

Depending on your location and device, we may accept one or more of the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other secure payment options displayed during checkout

The payment methods available to you will be shown during the checkout process.

Currency

Unless otherwise stated, all prices displayed on our website are in Euro (€).

If your bank account uses a different currency, your financial institution may apply its own exchange rate or currency conversion fees.

Please contact your bank for additional information regarding international transactions.

Payment Authorization

When you place an order, your payment must be successfully authorized before we can begin processing your purchase.

If authorization cannot be completed, your order may be delayed or cancelled.

Common reasons for failed payments include:

  • Incorrect payment details

  • Insufficient funds

  • Expired payment card

  • Bank security checks

  • Payment limits

  • Technical issues with your payment provider

If your payment is declined, we recommend contacting your bank or trying another payment method.

Order Verification

For your protection and to help prevent fraudulent activity, some orders may require additional verification before processing.

If verification is required, our customer support team may contact you for additional information.

Failure to complete the verification process may result in order cancellation and a full refund where applicable.

Payment Processing

Once payment has been successfully authorized:

  • You will receive an order confirmation email.

  • Your order will enter processing.

  • Orders are generally processed within 1–2 business days.

  • A shipping confirmation with tracking information will be sent once your order has been dispatched.

Taxes

Applicable taxes are calculated in accordance with relevant laws and regulations.

Where required, taxes will be displayed during checkout before your purchase is completed.

Customers are responsible for any customs duties, import taxes, or additional charges that may apply outside the European Union, where applicable.

Billing Information

Customers are responsible for providing accurate billing information.

Incorrect or incomplete billing details may delay payment authorization or result in cancellation of the order.

Please ensure that your billing address matches the information associated with your payment method whenever possible.

Fraud Prevention

To protect our customers and business, Venkador uses security measures and fraud detection systems designed to identify suspicious transactions.

We reserve the right to:

  • Request additional verification.

  • Delay order processing while verification is completed.

  • Cancel transactions that appear fraudulent or unauthorized.

  • Refuse future orders where fraudulent activity is suspected.

These measures help protect both our customers and our business from unauthorized transactions.

Refunds

Approved refunds are processed according to our Return & Refund Policy.

Once approved, refunds are issued to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days, although processing times may vary depending on your bank or payment provider.

Failed or Duplicate Charges

If you believe you have been charged incorrectly or notice duplicate transactions, please contact our customer support team immediately.

In many cases, temporary authorization holds placed by banks are automatically released within a few business days.

If an actual duplicate payment has occurred, we will work promptly with our payment provider to resolve the issue.

Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our customer support team is committed to resolving concerns quickly and fairly whenever possible.

Unauthorized or fraudulent chargebacks may be investigated and disputed with supporting documentation.

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our business practices, payment methods, or legal requirements.

Any changes will become effective immediately upon publication on this page.

We encourage customers to review this policy periodically.

Contact Us

If you have any questions regarding payments or this Payment Policy, please contact us.

Venkador

Business Address
173 Rue de Courcelles
75017 Paris
France

Customer Support
+33 7 73 53 32 63

Email
support@venkador.com

🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)