Privacy policy

Last Updated: August 1, 2026

Welcome to Venkador ("we," "our," "us"). Protecting your privacy and personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

If you do not agree with this policy, please discontinue use of our website.

Who We Are

Venkador is an online fashion retailer offering premium hoodies and apparel to customers in France and other eligible countries.

We are committed to processing your personal information lawfully, fairly, and transparently in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

When placing an order, creating an account, or contacting us, we may collect:

  • Full Name

  • Billing Address

  • Shipping Address

  • Email Address

  • Phone Number

  • Order Information

  • Purchase History

  • Customer Support Communications

Payment Information

Payments are processed securely by trusted third-party payment providers.

We do not store or have direct access to your complete payment card information.

Payment providers may collect:

  • Card Information

  • Payment Verification Details

  • Transaction Data

These providers process your payment according to their own privacy policies and security standards.

Device Information

When visiting our website, certain technical information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Language Preferences

  • Time Zone

  • Referral URLs

  • Pages Visited

  • Time Spent on Pages

  • Click Activity

This information helps us improve website performance and user experience.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide a better shopping experience.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Maintain secure sessions

  • Improve website performance

  • Analyze website traffic

  • Personalize content

  • Measure marketing performance

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Responding to inquiries

  • Delivering purchased products

  • Sending shipping updates

  • Managing returns and refunds

  • Preventing fraud

  • Improving website performance

  • Personalizing your shopping experience

  • Conducting analytics

  • Complying with legal obligations

  • Protecting our business and customers

Marketing Communications

With your permission, we may send promotional emails regarding:

  • New product launches

  • Exclusive offers

  • Seasonal promotions

  • News and updates

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

Legal Basis for Processing (GDPR)

Where the GDPR applies, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Your consent

  • Compliance with legal obligations

  • Legitimate business interests

  • Protection against fraud and abuse

Sharing Your Information

We never sell your personal information.

We may share your information only when necessary with trusted service providers such as:

  • Payment Processors

  • Shipping Carriers

  • Website Hosting Providers

  • Analytics Providers

  • Customer Support Platforms

  • Marketing Service Providers

  • Fraud Prevention Services

These providers are only permitted to use your information as necessary to perform services on our behalf.

International Data Transfers

Some service providers may process information outside your country of residence.

Where required, we implement appropriate safeguards to protect your personal information during international transfers in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order

  • Maintain customer records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Prevent fraud

When information is no longer required, it is securely deleted or anonymized.

Protecting Your Information

We use commercially reasonable security measures to help protect your personal information, including:

  • SSL Encryption

  • Secure Payment Processing

  • Restricted Access Controls

  • Fraud Monitoring

  • Secure Hosting Infrastructure

  • Regular Security Updates

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict certain processing activities

  • Object to processing

  • Withdraw consent

  • Receive a copy of your personal data

  • File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices, policies, or content of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

Fraud Prevention

To help protect our customers and business, we may use automated systems and trusted third-party fraud prevention services to detect suspicious activities, unauthorized transactions, or security risks.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised "Last Updated" date.

We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

Venkador

Business Address
173 Rue de Courcelles
75017 Paris
France

Customer Support
+33 7 73 53 32 63

Email
support@venkador.com

🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)