Conditions d’utilisation

Last Updated: August 1, 2026

Welcome to Venkador. These Terms of Service ("Terms") govern your access to and use of the Venkador website, products, and services. By visiting our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms are intended to create a fair and transparent relationship between Venkador and our customers while ensuring compliance with applicable French and European Union laws.

1. Company Information

This website is operated by Venkador.

Venkador

Business Address
173 Rue de Courcelles
75017 Paris
France

Customer Support
+33 7 73 53 32 63

Email
support@venkador.com

🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

  • You will not use this website for fraudulent or unauthorized activities.

3. Products and Availability

We strive to ensure that all product descriptions, photographs, pricing, and availability are accurate.

However:

  • Product colors may vary slightly depending on your device or monitor.

  • Measurements may have minor manufacturing tolerances.

  • Inventory is subject to availability.

  • We reserve the right to discontinue products without prior notice.

The inclusion of a product on our website does not guarantee its availability.

4. Pricing

All prices displayed on our website are in Euro (€) unless otherwise stated.

While we make every effort to ensure pricing accuracy, errors may occasionally occur.

If a pricing error is identified after an order has been placed, we reserve the right to:

  • Correct the price.

  • Contact you before processing the order.

  • Cancel the order and issue a full refund if payment has already been received.

Prices may change without prior notice.

5. Orders

When you place an order, you are making an offer to purchase products from Venkador.

Order confirmation emails acknowledge receipt of your order but do not constitute acceptance.

An order is considered accepted only after it has been processed and dispatched.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability.

  • Pricing errors.

  • Payment authorization failure.

  • Suspected fraud.

  • Violation of these Terms.

  • Incomplete or inaccurate customer information.

6. Payment

Payments are securely processed through trusted payment providers.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods displayed during checkout

Payment information is encrypted using industry-standard security technologies.

We do not store complete payment card details.

7. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed.

Venkador is not responsible for delays caused by:

  • Shipping carriers

  • Customs authorities

  • Severe weather

  • Public holidays

  • Force majeure events

  • Incorrect customer information

Customers are responsible for providing accurate shipping details.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

Refund eligibility depends on compliance with the stated return conditions.

9. Customer Accounts

If you create an account, you are responsible for:

  • Maintaining password confidentiality.

  • Restricting access to your account.

  • Keeping your information up to date.

  • Notifying us of unauthorized account activity.

We reserve the right to suspend or terminate accounts involved in suspicious or abusive activity.

10. Promotions and Discount Codes

From time to time, Venkador may offer promotional campaigns or discount codes.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Discount codes have expiration dates.

  • Promotions may be modified or cancelled without prior notice.

  • Promotional discounts have no cash value.

Orders placed before or after a promotion period are not eligible for retroactive discounts.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Videos

  • Text

  • Icons

  • Website design

  • Branding

  • Product descriptions

is owned by or licensed to Venkador and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software or viruses.

  • Interfere with website functionality.

  • Copy website content without permission.

  • Use automated bots or scraping tools without authorization.

  • Engage in fraudulent purchasing activity.

Violation of these Terms may result in termination of access and legal action where appropriate.

13. Limitation of Liability

To the fullest extent permitted by law, Venkador shall not be liable for:

  • Indirect damages.

  • Incidental damages.

  • Consequential damages.

  • Loss of profits.

  • Business interruption.

  • Data loss.

  • Delays beyond our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

14. Disclaimer

Our website and products are provided on an "as available" and "as is" basis.

While we strive for accuracy, we do not guarantee that:

  • The website will always be uninterrupted.

  • Information is free from errors.

  • Products will always meet every customer's expectations.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Third-Party Services

Our website may include links or integrations with third-party services such as payment providers, shipping companies, analytics platforms, or social media services.

We are not responsible for the content, policies, or practices of third-party websites or services.

17. Force Majeure

Venkador shall not be liable for any delay or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government actions

  • Labor disputes

  • Power outages

  • Internet disruptions

  • Transportation interruptions

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this page unless otherwise required by law.

Your continued use of our website constitutes acceptance of any revised Terms.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of France.

Any disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the competent courts of France, unless mandatory consumer protection laws provide otherwise.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Venkador

Business Address
173 Rue de Courcelles
75017 Paris
France

Customer Support
+33 7 73 53 32 63

Email
support@venkador.com

🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)

At Venkador, we are committed to providing a secure, transparent, and trustworthy shopping experience. If you require clarification regarding these Terms or any aspect of your purchase, our customer support team will be happy to assist you.