Conditions générales de vente

Last Updated: August 1, 2026

Welcome to Venkador. These Terms of Sale govern the purchase of products through our website. By placing an order with Venkador, you acknowledge that you have read, understood, and agreed to these Terms of Sale, our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Our goal is to provide a transparent, secure, and reliable shopping experience for every customer.

1. Seller Information

Venkador

Business Address
173 Rue de Courcelles
75017 Paris
France

Customer Support
+33 7 73 53 32 63

Email
support@venkador.com

🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)

2. Acceptance of Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After your order is submitted, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.

Your order is considered accepted only when it has been processed and dispatched.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability

  • Payment authorization failure

  • Pricing or technical errors

  • Suspected fraudulent activity

  • Violation of our policies

  • Incomplete or inaccurate customer information

If payment has already been collected for a cancelled order, a full refund will be issued to the original payment method.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, sizing information, and prices displayed on our website are accurate.

However:

  • Colors may appear differently depending on your screen settings.

  • Product dimensions may vary slightly due to manufacturing tolerances.

  • Product packaging may occasionally differ from images shown.

  • Minor updates to product designs may occur without affecting quality or functionality.

4. Pricing and Currency

All prices displayed on the Venkador website are in Euro (€) unless otherwise stated.

Prices include applicable taxes where required by law unless indicated otherwise.

We reserve the right to update prices at any time without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund if payment has already been received.

5. Payment

Payment must be successfully authorized before an order can be processed.

We accept secure payments through payment methods available during checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other secure payment methods displayed at checkout

Payments are encrypted using secure SSL technology and processed by trusted third-party payment providers.

Venkador does not store your complete payment card information.

6. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Processing times may be extended during:

  • Public holidays

  • Promotional events

  • High seasonal demand

  • Unexpected operational delays

Customers will receive shipping confirmation and tracking information once an order has been dispatched.

7. Shipping and Delivery

Delivery estimates are provided for convenience and are not guaranteed.

Shipping times may vary depending on:

  • Delivery destination

  • Carrier performance

  • Customs procedures (where applicable)

  • Weather conditions

  • Public holidays

  • Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping information at checkout.

Additional shipping charges resulting from incorrect addresses may be the customer's responsibility.

8. Ownership and Risk

Ownership of products transfers to the customer once full payment has been received and the order has been delivered.

Risk of loss or damage transfers to the customer upon successful delivery to the shipping address provided during checkout.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Eligible products may generally be returned within 30 days of delivery, subject to the conditions outlined in that policy.

Refunds are issued to the original payment method after the returned item has been inspected and approved.

10. Exchanges

Where inventory is available, Venkador may offer exchanges for eligible products, including different sizes or replacement items.

If an exchange is not possible, customers may be offered a refund or another suitable resolution.

11. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery.

To help us resolve the issue promptly, please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A brief description of the issue

After reviewing your claim, we will determine the most appropriate solution, which may include a replacement, exchange, or refund.

12. Order Cancellation

Orders may be cancelled before they enter processing or shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If cancellation is not available, customers may request a return after delivery in accordance with our Return & Refund Policy.

13. Customer Responsibilities

Customers agree to:

  • Provide accurate billing and shipping information.

  • Review order details before submitting payment.

  • Keep contact information up to date.

  • Comply with applicable laws when purchasing products from our website.

Failure to provide accurate information may result in shipping delays or order cancellation.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Venkador shall not be liable for indirect, incidental, special, or consequential damages arising from the purchase or use of products sold through our website.

Nothing in these Terms of Sale limits any statutory rights available to consumers under applicable French or European Union consumer protection laws.

15. Force Majeure

Venkador shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government actions

  • Labor disputes

  • Transportation disruptions

  • Internet or power outages

  • Carrier delays

16. Governing Law

These Terms of Sale shall be governed by and interpreted in accordance with the laws of France.

Any disputes arising from purchases made through our website shall be subject to the jurisdiction of the competent courts of France, unless mandatory consumer protection laws provide otherwise.

17. Changes to These Terms of Sale

We reserve the right to update these Terms of Sale at any time to reflect changes in our business practices, legal requirements, or services.

Any updates will become effective upon publication on this page with the revised "Last Updated" date.

18. Contact Information

If you have any questions regarding these Terms of Sale or your purchase, please contact us.

Venkador

Business Address
173 Rue de Courcelles
75017 Paris
France

Customer Support
+33 7 73 53 32 63

Email
support@venkador.com

🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)

At Venkador, we are committed to providing high-quality products, transparent policies, secure payments, and reliable customer service. If you have any questions before or after your purchase, our support team will be happy to assist you.